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CHARIELLA

IT SERVICES

Our proven experience provides excellence in software development in Helix (Remedy) or ServiceNow platforms.

Learn More

CHARIELLA

IT SERVICES

Our proven experience provides excellence in software development in Helix (Remedy) or ServiceNow platforms.

Learn More

About

Chariella is a highly specialized technology company operating in the fields of IT Service Management (ITSM) based on ServiceNow, BMC Helix platforms, and artificial intelligence (AI). It provides high-value consulting services while progressively developing scalable, AI-based solutions/modules.

We integrate artificial intelligence capabilities into ITSM environments, delivering advanced automation and efficient operations solutions.

 

Services Include integration of artificial intelligence capabilities into ITSM environments, delivering advanced automation and intelligent operations solutions, project management, implementation of ITSM applications based on industry’s best practices and development/maintenance of cloud (OnDemand) solutions.

About

Chariella is a highly specialized technology company operating in the fields of IT Service Management (ITSM) based on ServiceNow, BMC Helix platforms, and artificial intelligence (AI). It provides high-value consulting services while progressively developing scalable, AI-based solutions/modules.

We integrate artificial intelligence capabilities into ITSM environments, delivering advanced automation and efficient operations solutions.

 
 

Services Include integration of artificial intelligence capabilities into ITSM environments, delivering advanced automation and intelligent operations solutions, project management, implementation of ITSM applications based on industry’s best practices and development/maintenance of cloud (OnDemand) solutions.

SERVICES WE OFFER

“Excellence and best practices in software development”
CONTACT US TO START
AI Applications/Solutions build on top of ITSM:

Self-Help IT Workflows, Virtual Agent/Chatbot, Knowledge Management

Helix (Remedy) Development
Project Management
ITSM System Operation & Maintenance
ServiceNow Development
ITIL Process Improvement / Implementation

“Here’s What The People Say”

Reviews & Testimonials

” Excellent service! Jorge has the knowledge and insight that improved our efficiency and productivity by 15% in little to no time. I would recommend for anyone looking for a good Helix based infrastructure. ” 

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Michael D.
VP

” I’ve known Jorge and Chariella for years, former business partners and would highly recommend if your looking for detail oriented Remedy, Helix, and ServiceNow services. Great management of software skills and performance in an timely manner. As a company, he’s built something special, as a friend he’s an even better person. “

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Chad N.
Business Owner

” I’ve worked for/with Jorge for over 2 years now and love all the training, time and development. Patient and very smart in Remedy and provides a great work environment. If your looking for a great work space, leadership, and coaching; Jorge is a great guy with even greater skills and mindset. ” 

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Janice L.
Remedy Specialist

What We Offer

Extensive experience with leading ITSM platforms such as ServiceNow and BMC Helix. High level consulting services while maintaining strong differentiation through AI-driven innovation. Its approach is platform-agnostic and focused on seamless integration, supporting a scalable transition from a services-based model to a product-based model.

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Laptop-image-consulting

What We Offer

Extensive experience with leading ITSM platforms such as ServiceNow and BMC Helix. High level consulting services while maintaining strong differentiation through AI-driven innovation. Its approach is platform-agnostic and focused on seamless integration, supporting a scalable transition from a services-based model to a product-based model.

Email
Laptop-image-consulting
Jorge

About the Owner

Jorge Martinez has 20 + years of experience in software development. This experience includes upgrades, migration from one network to another, migration from Remedy to ServiceNow and vice versa. Jorge also has experience in project management and integrating BMC Helix or ServiceNow with other (third party) applications. His expertise also includes development of AI applications on top of ITSM modules. Jorge has a bachelor’s degree in electrical and mechanical engineering with emphasis on Computer Science from John Brown University.

Jorge

About the Owner

Jorge Martinez has 20 + years of experience in software development. This experience includes upgrades, migration from one network to another, migration from Remedy to ServiceNow and vice versa. Jorge also has experience in project management and integrating BMC Helix or ServiceNow with other (third party) applications. His expertise also includes development of AI applications on top of ITSM modules. Jorge has a bachelor’s degree in electrical and mechanical engineering with emphasis on Computer Science from John Brown University.

We’re Hiring! Get in touch today.

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Or you can email us directly at : info@chariella.com