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CHARIELLA 

Careers

Thank you for your interest in Chariella. We look forward to hearing from you and joining our team of future leaders. Look below for the following opportunities we are currently hiring. 

CHARIELLA 

Careers

Thank you for your interest in Chariella. We look forward to hearing from you and joining our team of future leaders. Look below for the following opportunities we are currently hiring. 

Available Positions

  • Job Description

    Qualifications:

    Job Description:

    The Remedy Developer will support BMC Remedy ITSM suite of applications. The candidate will participate in the design and implementation of various integrations of the BMC Remedy Suite with other applications. In addition, the developer will provide guidance best practices regarding integration protocols.

    Qualifications:

    Bachelor’s degree in Computer Science, or related field of study plus 10 years of design & development experience

    Great communication skills both written and oral

    Provide innovative solutions to complex issues

    Experience prioritizing and managing tasks/time with little direction

    Experience with software development life cycle methodologies

    Responsibilities:

    Responsible for the design, administration, operation, configuration, upgrades, migration, project planning, and maintenance of Remedy AR System platform, ITSM applications, Smart IT, Digital Work Place, population of CMDB and custom Applications.

    Designed & developed integration between Remedy applications and external third party tools and applications.

    Responsible for gathering business requirements and translating them into solutions in the BMC ITSM Suite applications such as Incident Management, Change Management, Problem, Service Request Management and Asset Management.

    Responsible for troubleshooting application and infrastructure issues as it relates to the architecture of the Remedy system inclusive of workflow such as Active Links, Filters, Escalations, Filter and Active Link Guides..etc

    Responsible for the configuration and maintenance of Service Level Management, capturing and managing SLAs and OLAs

    Technical Requirements:

    Must have integration experience between Remedy and other applications via Remedy native API, Atrium Integrator (Spoon), Rest API and/or BMC Helix iPaas

    Must have experience in writing custom workflows using Remedy forms and objects like Active Links, Filters and Escalations

     

    Must have strong knowledge of relational databases (Oracle), PL/SQL, DB Links, Views etc.

    Remedy Development: Active Links, Filters, Escalations, Filter Guides, Active Link Guides, Web Services

    SRM Catalog Management (SRD, PDT, AOT, Entitlements)

    CMDB (Class Manager, Normalization, Reconciliation, Data Administration, Class Data Model)

    ITSM Suite (Incident, Problem, Change, Work Order, Asset)

    Pentaho Spoon (Jobs/Transformations)

    Atrium Integrator

    Smart Reporting

    Workflow Designer

    Digital Work Place

    Smart IT

    License/Certification:

    BMC Certified Developer: AR System (Preferred)

    BMC Certified Administrator: AR System (Preferred)

    BMC Certified Administrator: BMC Atrium CMDB (Preferred)

     BMC Helix Innovation in a Containerized/On-prem environment is a plus

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Available Positions

  • Job Description

    Qualifications:

    Bachelor’s degree in Computer Science, or related field of study plus 5 years of design & development experience

    Great communication skills both written and oral

    Provide innovative solutions to complex issues

    Experience prioritizing and managing tasks/time with little direction

    Experience with software development life cycle methodologies

    Responsibilities:

    Responsible for the design, administration, operation, configuration, upgrades, migration, project planning, and maintenance of Remedy AR System platform, ITSM applications, Smart IT, Digital Work Place, population of CMDB and custom Applications.

    Experience as a report designer on configuration, customization, report design, and report automation using Smart Reporting.

    Responsible for gathering business requirements and translating them into solutions in the BMC ITSM Suite applications such as Incident Management, Change Management, Problem, Service Request Management and Asset Management.

    Responsible for troubleshooting application and infrastructure issues as it relates to the architecture of the Remedy system inclusive of workflow such as Active Links, Filters, Escalations, Filter and Active Link Guides..etc.

    Responsible for the configuration and maintenance of Service Level Management, capturing and managing SLAs and OLAs.

    Technical Requirements:

    Remedy Development: Active Links, Filters, Escalations, Filter Guides, Active Link Guides, Web Services

    SRM Catalog Management (SRD, PDT, AOT, Entitlements)

    CMDB (Class Manager, Normalization, Reconciliation, Data Administration, Class Data Model)

    ITSM Suite (Incident, Problem, Change, Work Order, Asset)

    Pentaho Spoon (Jobs/Transformations)

    Atrium Integrator

    Smart Reporting

    Workflow Designer

    Digital Work Place

    Smart IT

    Integrations with third party systems

    Remedy version 9.1 and above

Chariella-logo-design(2)

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